Warranty

 

Your Rocky Mountain bike is warrantied against defects in materials and manufacturing as per the following table: 

Category 

Term 

Notes 

Frame members 

5 Years 

Front Triangle + rear triangle 

Frame members 

3 Years 

Maiden Front Triangle + rear triangle 

Hardware 

1 Year 

Pivots, Axles, etc… 

Paint & decals 

1 Year 

 

Rocky Mountain branded Carbon rim 

2 years 

2 year no fault replacement warranty for free, after 2 years it gets replaced for a fraction of the MSRP*. 

 

*The warranty does not cover labor costs & shipping  cost,  

Electronics 

3 Years 

Drive, iWoc, Sensors, Charger,   

               

If Powerplay system is modified in any way, it can affect range and performance, and immediately voids the warranty. 

Drive wear items 

1 Year 

Pulleys, Pinions, Transfer Chain, Bearings 

Battery 

24 Months 

When the battery level falls below 5% charge the Powerplay Drive will progressively reduce power output to maximize range.  

Range varies depending on several factors, such as the assist level, ambient temperature, acceleration, wind resistance, poor maintenance, battery age, hilly and rough terrain, and or rider weight. If stored for 3+ months, charge battery every 3 months. Failure to may cause damage. 

 *For more detailed battery warranty information, please reference the owner’s manual. 

Components 

As per original manufacturer warranty 

  

All warranty and after-sale service must be handled by the Authorized Dealer who sold the complete bicycle or frame. We cover your Rocky Mountain frame from the original date of purchase of your new Rocky Mountain bicycle according to the frame material and the type of use against defects in material and workmanship. 

Our limited warranty covers bicycles previously used for personal and commercial activity such as rental (including at bike parks), courier services, police, security, etc. against defects in material and workmanship for the remainder of the warranty period from the original date of purchase from Rocky Mountain. Hardware, bearings, pivots, and bushings are excluded from our warranty policy. Original sales receipt, registration confirmation or other proof of purchase is required for all claims. 

Please register the bike to transfer the warranty: https://bikes.com/pages/bike-registration 

FRAME MATERIAL / TYPE OF USE 

  • Carbon Fiber: 5 years - Limited* 
  • Aluminum – front & fully suspended 5 years - Limited* 
  • *Please refer to limitations stated below 

  

OTHER WARRANTY COVERAGE AGAINST DEFECTS IN WORKMANSHIP AND MATERIALS 

  • Coating – paint and decals 1 year
  • Frame hardware, suspension, pivots and bushings* 1 year 
  • DH & Freeride frame hardware, pivots and bushings     6 months 

*Links are part of the frame. 

  

NOTE 

  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle (or frame) as sold. 
  • Purchasing a Rocky Mountain Bicycle from an unauthorized dealer. 
  • Purchasing a Rocky Mountain Bicycle or frame off third party internet sites (as eBay) no matter what the listing says. 
  • Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty 
  • Rocky Mountain does not warrant against any damage caused to your bicycle during installation or removal of any protective film products 
  • Scratches and/or chips in the paint caused by dirt, rocks, road debris, roof rack transport etc... is not covered by this limited warranty 
  • The use of components, parts, or accessories not compatible with the bicycle (or 
  • frame) 
  • Damage on Pressfit bottom bracket caused by improper service or materials/parts is not covered by the Rocky Mountain Limited Warranty. 

 

  

DETAIL OF WHAT IS NOT COVERED UNDER WARRANTY 

  1. Normal wear and tear on tires, tubes, brakes, gear cables, brake pads,bearings,etc., are not covered. Your authorized Rocky Mountain dealer will inform you of what these normal maintenance items consist of. 
  2. Consequential damage or any damage caused by accident, misuse or abuse.
  3. Improper assembly and/or lack of proper maintenance, sandblasting, sanding, grinding, wire brushing, filing, welding, brazing, drilled holes, anodizing, repainting, or chrome plating is not covered under your warranty and may void the warranty of the component manufacturers.
  4. You take great personal risk and shall forfeit the warranty, as outlined in the Warranty Table, when you ride in extreme terrain as depicted in mountain bike videos.I.e.ride «trials» style courses, ride ramps, do stunts, ride on BMX tracks, ride in the city downstairs and embankments, or ride in other similar terrain. It is important to note that bent components, frames, forks, handlebars, seat posts, pedals, cranks and wheel rims are signs of accidents and/or abuse. 
  5. Labour for part replacement or changeover is not included.
  6. Rocky Mountain retains the right to repair or replace at its discretion any part that is deemed a valid warranty. Please note that Rocky Mountain cannot guarantee acolourmatch to the original component. 

 

Warranty Procedure 

  1. Rocky Mountain retains the right to repair or replace at its discretion any part that is deemed a valid warranty. 
  2. Please note that Rocky Mountain doesnot guarantee a color match to the original frame or component. Rocky Mountain will try to match color as best as possible. This warranty, or any implied warranty, is limited to the repair of the defective parts or replacement of defective parts with those of equal or greater value at the sole discretion of Rocky Mountain. 
  3. Rocky Mountain is not obligated to provide support for non-Rocky Mountain branded products. Rocky Mountain does not manufacture its non-Rocky Mountain products and may not be able to provide repair facilities or spare parts in relation to them.
  4. If your product is considered Out of Warranty, we offer a possible crash replacement program. A discount off the purchase price of a framememberscan be offered at our discretion. This crash replacement program is only offered to the original owner of the bike that has broken his Rocky Mountain frame and needs a replacement. Our service agent will communicate pricing and availability on the bikes or frames. 

 

EXCLUSION AND LIMITATION OF DAMAGES 

THE WARRANTY OF ROCKY MOUNTAIN IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCTS AND DOES NOT GRANT ANY WARRANTY EITHER EXPRESSED OR IMPLIED, LEGAL OR CONVENTIONAL AND DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSES, AND ROCKY MOUNTAIN SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN WHERE ROCKY MOUNTAIN HAS BEEN ADVISED OF SUCH DAMAGES AND ROCKY MOUNTAIN’S LIABILITY SHALL BE LIMITED TO $ 50.00.